FAQ

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process. We will do the rest.

Yes, our hours are 8:30 a.m. to 6:00 p.m., Monday through Friday, and 9:00 a.m. to 3:00 p.m. on Saturday.

Absolutely! We generally order your vehicle's parts at the time that we write the estimate, and schedule your vehicle for drop-off a couple of days later, unless your vehicle is found unsafe to drive. In this case, we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround times.

No, a car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Most cars nowadays are built using uni-body (frame and body as one) construction. Our highly skilled technicians use a state-of-the-art computer measuring system to return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, we can replace that section.

Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available, and constantly upgrade its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process. We use only the best refinish products.

Yes, just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Yes, with an appointment we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy, or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. If you are not covered by insurance for a rental car, we have shop rates available upon our making your reservation.

You will be notified when your vehicle is ready to be picked up. Feel free to call , or e-mail your advisor during the repair process if you have questions or concerns.

Yes, we guarantee all repairs with a lifetime limited warranty.

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision insurance, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent, and he can tell you whether your insurance company has waived your deductible, or whether you will be responsible to pay this when you pick up your vehicle.

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible, or whether it will be your responsibility.

We accept Visa, MasterCard, and insurance checks, as well as cash, or cashier's checks. You must have proper ID.

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on actual miles on your vehicle.

If you've been in a collision in Arlington or Mansfield, TX, follow these steps:

✅ Ensure everyone is safe and call 911 if needed.

✅ Exchange insurance information with the other driver.

✅ Take photos of the damage and accident scene.

✅ Contact your insurance company to start the claim process.

✅ Call [Your Business Name] for professional collision repair in Arlington and Mansfield, TX.

The timeframe for collision repair depends on the severity of the damage. Minor repairs may take a few days, while major structural damage can take weeks. We provide a detailed timeline after assessing your vehicle.

Most insurance policies cover collision repair if you have comprehensive or collision coverage. We work with all major insurance providers and can help streamline the claims process.

No! You have the right to choose any auto body repair shop in Arlington or Mansfield, TX. We work with all insurance companies and ensure your vehicle is restored to pre accident condition.

Yes! If your policy includes rental car coverage, we can help coordinate a rental vehicle while we complete your collision repair.

Yes! We prioritize OEM (Original Equipment Manufacturer) parts to maintain your vehicle’s safety, performance, and value. If aftermarket or used parts are requested, we’ll discuss your options.

Absolutely! Our certified technicians use state-of-the-art equipment, computerized paint matching, and expert craftsmanship to restore your car to its pre-accident condition.